Frequently Asked Questions

Yes. All products sold at SmartCity Electronics are sourced from authorized distributors and come with manufacturer warranty. We do not sell counterfeit products.

Nairobi deliveries are same-day or next business day. Kiambu, Nyeri, and Thika take 1–2 business days. Other major towns take 2–3 business days. Remote areas may take 3–5 business days. See our Shipping Policy for details.

Delivery is free for orders over KSh 5,000 delivered to Nairobi. Upcountry delivery fees start from KSh 300. See our Shipping Policy for full details.

We accept Cash on Delivery (COD), M-Pesa, bank transfer, and card payments. You can also order via WhatsApp.

Yes. We accept M-Pesa payments. Contact us via WhatsApp for M-Pesa payment details.

You can return unused products in original packaging within 7 days of delivery. Defective or wrong items are returned free of charge. See our Returns Policy for full details.

Yes. All products come with manufacturer warranty ranging from 6 to 24 months depending on the product. See our Warranty Policy.

You can track your order using your order number on our Track Order page. You will also receive SMS and email updates at each stage.

Yes. Click the WhatsApp button on any product page or contact us at 254115208908 to place an order. Our team will assist you with product selection and payment.

For select products like TVs, we can arrange professional installation. Contact us to discuss your needs.

Yes. Our store is at Harambee Avenue, Cargen House, 4th Floor, Room 408, Nairobi. We are open Monday–Saturday 8AM–8PM and Sunday 9AM–6PM.

Currently we only deliver within Kenya. For international inquiries, please contact us via WhatsApp to discuss options.